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Account Manager - Mumbai

mumbai accounts 15+ Years

About the Job

At BCI our client relationships are our top priority. We’re looking for a dedicated and personable account manager to maintain our client’s account – a leading pharmaceutical company with manufacturing plants all over India and outside India. He /She should serve as our main point of contact.Having a sound understanding of the PHARMACEUTICAL INDUSTRY OPERATIONS, the core priority is addressing customers’ needs and concerns as quickly and effectively as possible to develop and maintain strong relationships with two primary objectives: Retain clients' business and grow those opportunities.

Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. Applicants should also be comfortable working with spreadsheets, audits, and other organizational software. If this sounds like you, apply today and help us build meaningful, long-lasting relationships that move our business forward!

Objectives of this Role

  •  Act as the main point of contact in all matters relating to client concerns and needs
  •  Build and strengthen client relationships to achieve long-term partnerships.

  • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.

  • Maintain accurate client records, keeping track of any contract updates and renewals.

  • Work with other internal teams to develop strategic marketing plans and ensure KPIs are being met.

  • Meet regularly with other members of the team to discuss progress and find new ways to improve business

  • Generate progress reports to give to clients and higher-ups within the organization

  • Identify upsell, cross-sell, and renewal opportunities and communicate with the internal team regularly

  • Retaining their long-term business through contract renewals by ensuring client satisfaction

Skills and Qualifications

  • 15+ years of total experience , especially with an understanding of the intricacies of  pharma norms and compliancesand having engaged & transacted with pharma companies.
  • Ability to multitask and juggle several responsibilities simultaneously

  • Strong written and verbal communication skills 

  • Good attention to detail and organizational skills

  • Proven track record of meeting or exceeding quotas and receiving positive customer feedback

  • Understanding of consumer behaviourand industry trends

In short, account management’s job is to delight the customer.

Attributes

  • Proven ability to work well with others in a fast paced, iterative product definition and development environment
  • Able to work independently with little direct supervision and take initiative and willing to mentor and solve problems
  • Prospecting Skills, Teamwork, Planning, Build Relationships, People Skills, Initiative, Customer Focus, Emphasize Excellence, Manage Multiple Project, Attention to Detail

Job Specifications

Title: Account Manager
Qualification:  Bachelor degree/ Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math)
Experience: 15+ Years
Employment Type: Permanent Job, Full Time
Job Location: Mumbai

About Bar Code India

For more than two decades Bar Code India Limited has been the market leader in bringing visibility and agility in the supply chain of our clients across verticals.

BCI offers solutions & advanced BI tools that provide you with complete visibility of your assets and intelligence in your supply chain leading to higher value generation for you and your customers.

Our solutions are deployed in mission critical processes by some of the best organizations in the world. We integrate our solutions for seamless data exchange with all leading ERPs such as SAP, Oracle, Baan and other customized applications.

Our experienced team of professionals who have in-depth domain knowledge and deep technical skills help BCI to identify and understand customer problems and provide best solutions to address them.

Bar Code India is a place where extraordinary people gravitate in order to do their best work. Together we craft customized solutions and experiences people once couldn’t have imagined — and now can’t imagine living without! If you’re excited by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the Country, a career with BCI might be your dream job!

Visit us at www.barcodeindia.com

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